FAQ

Top questions
How can I book a flight ticket online?
Where can I find my booking information?
How far in advance can I book a flight?
What payment methods can I use to pay for my booking?
Is it possible to save my booking without making a payment?
What does the status of my booking mean?
Where can I check the fare rules in "My Account" section?
How can I get the itinerary receipt?
What should I know when taking a connecting flight?
Can I change the date or itinerary of my booking?
Can I change or correct my name or gender on my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes to my ticket?
How сan I pay for changes?
How can I cancel my booking online?
What do you need to know when purchasing a low-cost flight?
What can I do if the airline cancels or changes the flight?
Can I get Frequent Flyer Mileage Credit for my trip?
Is it possible to have an in-flight meal?
Can I select a special meal?
Do I need to check-in for my flight in advance?
How can I check-in online?
Where can I find my airline confirmation code/e-ticket number?
How can I get my boarding pass?
What if I am unable to check-in online or print my boarding pass out?
What are the rules for carry-on baggage?
What items are not allowed in carry-on baggage?
What is the baggage allowance for checked luggage?
Is it possible to check-in sports equipment as baggage for my flight?
Where can I find the baggage allowance rules?
Baggage on code-share flights
What should I know while travelling with animals?
What are the features of buying a ticket for a child?
What ticket is required for an infant (0–2 years old)?
How can I purchase a ticket for a child between the ages of 2 and 12?
Why is it necessary to have anti-payment verification?
Is it possible to select a seat on the plane?
Specifics of border crossing